Description
General Description of Essential Job Tasks:
The following are general descriptions of the essential job tasks of the position. Other related tasks may be assigned as necessary and appropriate.
Complies with all state and federal dispatch standards for telecommunications.
Answers calls for emergency and non-emergency response received via voice, text, TTY and video.
Questions voice, text and TTY callers to determine the nature and location of the problem and extracts and records essential information.
Analyzes conflicting information and/or limited location information to direct first responders to the scene.
Views, records, and disseminates to the appropriate responders, essential information provided through photo and video recordings.
Contacts disconnects to determine nature and location of the problem and enters information as appropriate.
Dispatches, via a radio console or other electronic means, emergency and non-emergency incidents requiring fire, medical or police response according to priority and availability of units.
Always maintains strict radio discipline.
Complies with FCC regulations and agency/center procedures in the transmission of all radio traffic.
Monitors dispatched units’ activities and receives and transmits to field units updated information as it’s received.
Takes protective actions for first responders by providing life-safety information during responses such as officer down and MAYDAY calls.
Administers pre-arrival fire, medical and police instruction or directing calls through procedures such as CPR, childbirth, controlling of blood loss, submerged vehicle, hostage incident, or active shooter while emergency fire, medical and/or police services are enroute.
Gathers, analyzes and reports critical information during life-or-death situations such as crimes in progress, medical emergencies and fire/rescue incidents.
Negotiates with suicidal callers or hostage takers while emergency responders are enroute.
Manages communications of emergency responders to incidents and assists with incident operations during events such as active shooter and officer down responses.
Deploys to the scene of planned events, major emergencies or ongoing incidents as required by policy.
Enters incident data into computer aided dispatch systems and maintains various automated and manual logs, records and files relating to call-taking and dispatching activities.
Retrieves and accurately relays to requesting law enforcement field units, information contained in the local, state and national computer systems (e.g. information regarding motor vehicles, driver’s licenses, want and warrants, etc.).
Enters and maintains law enforcement data in the system(s) as appropriate.
Answers administrative telephone lines, provides routine non-technical information upon request, and refers all other inquiries to the proper person or department.
Provides new employee classroom training and on-the-job training.
Participates in classroom training and on-the-job training.
Completes training evaluation reports and monitors new employee performance during the on-the-job coach/trainee period.
Requirements
Education and Experience Requirements:
Must be at least 18 years old.
High school diploma or equivalent.
Minimum of one year of experience working in a Public Safety Dispatch communication center and on communications equipment including, but not limited to, multi-line phones, computers, or two-way radios.
Special Necessary Qualifications:
Must successfully pass a background check inclusive of a Massachusetts Board of Probation and an Interstate Identification Index records check; must comply with the minimal qualification guidelines established by the Criminal History Systems Board.
Must possess a valid Massachusetts driver’s license with a satisfactory driving record as a condition of initial and continued employment.
Must successfully pass a medical examination including a hearing test and drug test.
Must be willing and able to attend job related and District mandated training; must acquire and/or maintain certification in CPR, CJIS/NCIC, Emergency Fire Dispatch, Emergency Medical Dispatch, Emergency Police Dispatch, NG9-1-1 certification and APCO PST1.
Qualifications:
Minimum of one year of experience working in a communications center and operating communications equipment including, but not limited to, multi-line phones, computers, or two-way radios preferred.
Experience in a Public Safety Dispatching. Certifications in CPR, CJIS, EMD, APCO PST1 or equivalents are a must.
