Description

Assistant Director, Project Manager - Tolling Back Office & Customer Service Center Systems (Term-Limited Position)

Salary: $176,002.11- $234,498.99

About Us

The Metropolitan Transportation Commission (MTC) is the transportation planning, financing, and coordinating agency for the nine-county San Francisco Bay Area. MTC is the federally designated Metropolitan Planning Organization (MPO) and the state designated Regional Transportation Planning Agency (RTPA) for the nine-county San Francisco Bay Area. MTC provides services to the Association of Bay Area Governments (ABAG). For more information about MTC, visit www.mtc.ca.gov.

EQUAL OPPORTUNITY EMPLOYER

The Metropolitan Transportation Commission is an equal-opportunity, non-discriminatory employer. MTC provides all employees and applicants with an equal opportunity in every aspect of the employment experience regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical handicap, medical condition or marital status.

Job Description

DEADLINE TO APPLY IS MONDAY, MAY 25, 2026, AT 11:55 PM

IF YOU ARE INTERESTED, PLEASE APPLY IMMEDIATELY

A resume and cover letter are not required with your application, but highly encouraged.

THIS IS A REGULAR TERM-LIMITED POSITION THROUGH JUNE 30, 2030 

Be ready to rethink your assumptions about the public sector. Dedicated and motivated colleagues? Beautiful, high amenity building for on-site work and collaboration? Flexible schedules and hybrid work options? Yes, yes, and yes!

ABOUT THE ROLE

The Bay Area Toll Authority (BATA) is preparing to replace its tolling back office and customer service center systems.  The FasTrak Customer Service Center Back Office System has been in operation since 2014. To advance this initiative, the agency is establishing a dedicated project team responsible for guiding the procurement process and overseeing the delivery of the next generation system. The Project Manager will lead the management of the FasTrak Regional Customer Service Center (RCSC) Back Office System (BOS) implementation. This role will support successful delivery of the BOS program by providing broad project oversight, coordinating detailed vendor oversight activities, BATA and consultant resources, project governance, planning, and stakeholder communication. This role is responsible for the development and tracking of project plans, schedules, budgets, and working with all stakeholders to remove roadblocks to success.

Responsibilities

Specific duties and responsibilities include, but are not limited to, the following:    

•   Coordinate comprehensive sub-schedules, project plans, and dependencies among multiple vendors and teams, and provide overall coordination for software development, testing, and implementation; system and infrastructure design and implementation; and customer service operations implementation.
•   Reviews and comments on all vendor project plans and schedules.  
•   Develops portions of applicable project management related plans.
•   Identifies and mitigates program-level risk and tracks project issues to develop mitigation strategies with vendor(s). 
•   Provides contract oversight including administrative, performance management, invoice reviews, and payment recommendations.
•   Coordinates with the BATA project team to provide all formal responses to vendors request for information (RFI)
•   Coordinates with the BATA project team to provide all formal vendor transmittals.
•   Create and maintain a resource plan that aligns with project scope and timelines. 
•   Develops and implements comprehensive project status communication methods for both the BATA project team, vendors, and stakeholders.
•   Facilitate regular communication with executive team and key stakeholders through dashboards, presentations, and governance meetings. 

Qualifications

KNOWLEDGE, SKILLS, & ABILITIES

•   Knowledge of agile software development methodologies. 
•   Experienced with project management tools (e.g., MS Project, JIRA, Confluence). 
•   Knowledge of modern principles, practices and techniques of software development project administration.
•   Knowledge of methods and techniques of program development, implementation, operation and evaluation.
•   Experienced with contract negotiation and administration.
•   Knowledge of principles and practices of program budget and schedule development, analysis, administration, and evaluation.
•   Ability to develop, manage and integrate multi-entity schedules across internal teams, external vendors, and partner organizations. 
•   Knowledge of public sector projects and contract oversight and administration. 

MINIMUM QUALIFICATIONS

An appropriate combination of education and experience that has provided the required knowledge, skills and abilities is qualifying. A typical way of obtaining the required qualifications is:

Education: A Master's degree in an appropriate field related to the area of assignment, such as transportation planning, project management, public finance, transportation engineering, economics, business or public administration; and

Experience: Three years of increasingly responsible experience in an appropriate field related to the area of assignment.

A Bachelor's degree in an appropriate discipline and four years of relevant experience is an alternative qualification.

PREFERRED QUALIFICATIONS

Education: A Master's degree in business, project management, information systems, public or business administration, or a related field.

Experience: 

•   Five years of increasingly complex and diverse project management experience including two years of full supervisory responsibility for two or more major projects.
•   Experience with tolling systems, BOS implementations and back-office operations, along with a proven ability to manage complex, multivendor programs while maintaining strict compliance with requirements and standards. Candidates should also have demonstrated experience contributing to multiple-year projects, including long-term coordination, execution, and effective stakeholder management. 

Applicants with a degree issued from an institution outside the United States must have their transcripts evaluated by an academic accrediting service and provide proof of equivalency along with their application.

THE FOLLOWING ARE AMONG THE BENEFITS OFFERED TO REGULAR TERM-LIMITED EMPLOYEES OF MTC:

  California Public Employees Retirement System (CalPERS) Pension; requires a contribution from both the employer and employee. Employee contributions are based on your CalPERS membership category: Classic or PEPRA (Public Employees' Pension Reform Act) New. The current contribution rate for PEPRA New members is 7.25% and for Classic members is 7.004% of eligible earnings (as a pre-tax deduction).  

•   Medical Benefits Insurance through the California Public Employees' Retirement System (CalPERS); premiums are shared between MTC and employee.  Employee currently pays 5% and MTC pays 95% of the monthly premium.
•   Agency-paid Dental Insurance; dependent coverage shared by the employee and MTC.
•   Agency-paid Vision Care Insurance for employees only; dependent coverage is paid in full by employee.   
•   Agency-paid Life, AD&D, Short-Term and Long-Term Disability Insurance.
•   Eleven (11) paid holidays and one (1) cultural holiday per year.
•   Thirteen (13) vacation days per year; increases one additional day per year for each year of service, to a maximum of 25 days per year. During the first year, you will accrue 4 vacation hours per pay period (26 pay periods in a year).
•   Paid Sick Leave; accrued at one day per month (equivalent to 8 hours a month) with no limit to the amount of sick leave that can be accumulated. Employee may cash out up to 240 hours of accumulated sick leave upon separation from the Agency.
•   Personal Business Leave; up to 24 hours per year (pro-rated the first year depending upon date of hire). Then you will receive up to 24 Personal Business hours per calendar year starting January 1st of the following year.  
•   Transit/Parking Subsidy of up to $340 per month to be used for eligible transit fare and/or associated transit parking fees when commuting to and from work. This monthly non-taxable amount is subject to change and is based on IRS limit.   
•   Voluntary Deferred Compensation 457 Plans; two vendors to choose from.  These optional investment plans enable employees to defer income until retirement. These plans are offered in addition to our defined benefit (pension) retirement plan. Employees may enroll at any time during the year. 
•   Two voluntary employee-paid pre-tax flexible spending accounts (Health Care and Dependent Care) are available for employees to participate in. 
•   Voluntary Supplemental Life Insurance. 
•   Identity & Fraud Protection; available to you and eligible dependents at no cost.

IMPORTANT INFORMATION

EMPLOYMENT REQUIREMENTS

Successful completion of a background check, professional references and the Employment Eligibility Verification Form I-9.  

DISABILITY

The Human Resources Department will make reasonable efforts in the recruitment or skills assessment process to accommodate applicants with disabilities. If selected for an interview or testing, and you require accommodation, please notify the Human Resources Department when confirming your interview or test.

All MTC employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.