Description

Job title: Junior Project Manager (GSC), CAT US Control Tower

Job location: GSC BOG (Colombia)

The Junior Project Manager (GSC), CAT US Control Tower is instrumental in ensuring that we are developing and delivering solutions that enhance the customer experience for CAT on every shipment, everyday.

KEY RESPONSIBILITIES:

CAT Shipment Validation in CW1:

• Account Code
• Service Code
• Service Level
• Commodity
• Country Pair / Lane
• Incoterms
• Consignee and Ultimate Ship-To details
• Review and validate all applicable charges and fees
• Ensure fuel calculations use actual weight and freight charges use chargeable weight.
• Check assessorial charges and special fees based on Rate Card requirements.
• Review shipment margin in the Profit & Loss tab for GP compliance.
• Charges should be autopulled in the billing tabs, if not than we reach out to HOP team for correction

CAT Shipment Validation in CW1 - Exception Handling

• If documents are missing, request documents from station.
• If audit discrepancies are found, on document notify station for correction.
• If margin is outside tolerance, place shipment in WRK status with Pending GP Review.
• Escalate unresolved issues to station contacts as per escalation matrix.

Supports the coordination, status reporting, and stability of customer interactions, ensuring that goals and objectives are met within agreed upon time, scope, and resource requirements for CAT air freight shipments

Provide clear and concise project stakeholder communication, as well as internal team communication

Identifies issues affecting work progress and recommends solutions with assistance

Ensures alignment of business deliverables and organization's goals and objectives

Work closely with DGF CAT US Control Tower team to ensure harmonized product roll-out and end-to-end solution delivery (origin & destination)

SKILLS / REQUIREMENTS:

• Previous experience working in a large enterprise as a Junior Project Manager in complex multinational organizations
• Previous Air Freight and Project Management experience
• Ability to handle complex situations with customers and multiple responsibilities simultaneously mixing long term projects with the urgency of immediate demands on the operations
• Demonstrated ability to solve business problems
• Excellent English written and oral communication
• Keen attention to detail with strong analytical, evaluative, and problem-solving abilities
• Ability to thrive in a team-oriented, collaborative environment
• Intermediate understanding of Air freight services and Project Management
• Developed problem solving and presentation skills
• Excellent interpersonal and customer service skills, capacity to establish and maintain strong relationships
• Strong background in data analysis and performance metrics