Description

Shape how Wholesale KYC Operations delivers a seamless, compliant onboarding experience for clients worldwide. Lead high-impact regulatory and strategic change programs while partnering across Front Office, GFCC, Compliance, and Technology. Bring innovation through data analytics and AI to strengthen controls, simplify delivery, and improve user experience.

Job Summary
As a Wholesale KYC Operations (WKO) Policy and Program - Vice President within the WKO Policy & Program team, you lead global and APAC franchise initiatives that translate regulatory requirements into scalable KYC onboarding processes, controls, and operating model changes. You act as a senior conduit across Front Office, GFCC/Compliance, Functional partners, and WKO production to drive end-to-end execution of complex AML and non-AML programs. You deliver client-centric outcomes by strengthening governance, issue management, and change adoption while advancing analytics- and AI-enabled improvements.

Job Responsibilities

• Lead global KYC/onboarding initiatives aligned to regulatory requirements and corporate policies.
• Drive franchise program changes from strategy through execution with clear governance and delivery discipline.
• Partner cross-functionally with Policy, Program, Compliance/GFCC, Legal, Technology, and business teams to implement change.
• Translate regulatory developments into actionable process, procedure, and system requirements.
• Develop and maintain the WKO strategic change roadmap with status, risk, issue, and dependency management.
• Communicate program progress, challenges, and decisions to senior stakeholders with concise, executive-ready updates.
• Facilitate workgroups to design target-state processes and system enhancements aligned to onboarding standards and regional constraints.
• Run structured forums and meetings with agendas, documented outcomes, and tracked actions to closure.
• Identify risks and delivery blockers early and escalate with options, trade-offs, and recommendations.
• Strengthen controls over change introduction and process improvements to ensure sustainable adoption.
• Resolve conflicts across stakeholders by influencing, negotiating, and driving timely decisions.

Required qualifications, capabilities and skills

• Hold a bachelor's degree or equivalent.
• Bring 10+ years of banking-related experience across audit, compliance, program management, or process reengineering.
• Demonstrate deep KYC expertise and familiarity with global AML/BSA regulatory best practices.
• Identify and drive practical AI- and analytics-enabled transformation opportunities across processes and operating models.
• Manage complex programs with strong planning, milestone tracking, and deadline execution in fast-paced environments.
• Communicate clearly in business-level English with strong writing, presentation, and stakeholder messaging skills.
• Influence cross-functional partners effectively with strong control mindset, quality focus, and attention to detail.

Preferred qualifications, capabilities and skills

• Apply knowledge of Commercial Banking and Corporate & Investment Banking business models, clients, and products.
• Navigate regional AML/CTF statutory and regulatory requirements to design sustainable operating solutions.
• Engage regulators or support regulatory examinations through well-prepared responses and traceable governance.
• Operate with a client and user experience lens to deliver end-to-end, friction-reducing change.
• Utilize MS Office tools fluently, including advanced Excel, Visio, and PowerPoint for analysis and storytelling.
• Leverage workflow or business rule tools such as PEGA, Xceptor, or Signavio to enable scalable solutions.
• Lead and develop junior project managers by coaching delivery standards and execution rigor.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.