Description

Job Description

• JOBThe Project Manager, Continuous Improvement role is a key position within the team responsible for the delivery of continuous improvement initiatives across Cleveland Clinic Abu Dhabi. The Project Manager, Continuous Improvement will lead Continuous Improvement initiatives through the execution of the 4 fundamental support pillars (Projects, Awareness Intiatives, Training and Coaching). This role is pivotal in helping to foster a culture of sustainable improvement by embedding a continuous improvement methodology, and the supporting framework, to deliver transformational and change. SUJOB SUMMARY MMARY

Responsibilities

Continuous Improvement Projects

• Lead Continuous Improvement (CI) Projects at Cleveland Clinic Abu Dhabi (CCAD by employing the CCAD Improvement Model to improve the outcomes of clinical and operational processes, improve efficiencies, reduce cost and increase patient satisfaction
• Monitor CI Projects via internal governance controls in order to ensure the impact, objectives, dependencies and risks are identified, reported on and managed at all times
• Demonstrate the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple CI projects
• Develop process maps, by conducting process evaluations, for highly complex process by breaking them down into processes, sub-processes, business functions, business units and tasks.
• Effectively utilize statistical tools to support problem solving in a variety of areas, including but not limited to: process measures and financial metrics, scheduling, resource utilization, labor and productivity, quality measures, patient satisfaction measures and wait times
• Develops and tracks metrics improvement through reports and dashboards to communicate financial and operational objectives to key stakeholders and leadership.
• Create presentations that distill and communicate analytical and observational findings and recommendations to CI project stakeholders
• Effectively collaborate with all levels of Caregivers, from leadership to front line personnel
• Complete post CI project analysis to ensure successful delivery has been achieved and to ensure that improvements can be made for future CI projects

Continuous Improvement Awareness Intiatives

• Lead CI workshops to introduce CI concepts to Caregivers and raise awareness of CI at CCAD
• Utilize the CI workshops as an opportunity to collaborate with leadership in order to identify opportunities and potential improvement initiatives
• Complete post CI workshop analysis to ensure successful delivery has been achieved and to ensure that improvements can be made for future CI workshops

Continuous Improvement Training

• Develop and deliver training that educates Caregivers about CI concepts that lead to the identification, development, and implementation of improvements in their relevant departments.
• Develop training materials and effectively deliver training to ensure Caregivers at CCAD are trained in CI concepts and methodology
• Evaluate the performance and ability of Caregivers to understand and apply CI tools and principles.

Continuous Improvement Coaching

• Provide ongoing guidance and support to Caregivers, who complete the CI training, to drive improvements and transformation in their respective departments

Qualifications

• Education
  
  Bachelor's degree is required
  
  Preferably in a quantitative science discipline
• Experience
  
  Minimum of four (4) years continuous improvement experience, leading projects, required
  
  Continuous Improvement experience in a healthcare operations environment is preferred

About Us

Cleveland Clinic Abu Dhabi is a unique and unparalleled extension of US-based Cleveland Clinic's model of care, specifically designed to address a range of complex and critical care requirements unique to the residents and communities of the United Arab Emirates. Cleveland Clinic Abu Dhabi is composed of 15 institutes designed to put Patients First and align with the region's specific healthcare needs. In all, more than 50 medical and surgical specialties are represented at Cleveland Clinic Abu Dhabi and are integrated to offer coordinated, multidisciplinary care for adult patients.

The facilities at Cleveland Clinic Abu Dhabi combine state-of-the-art amenities and world-class service standards. The hospital is a 364 (expandable to 490) bed facility, with five clinical floors, three diagnostic and treatment levels, and 13 floors of critical and acute inpatient units. It is a physician-led medical facility served by Western-trained, North American/European board certified (or equivalent) physicians, licensed by the Department of Health - Abu Dhabi. Cleveland Clinic Abu Dhabi provides patients in the region direct access to the world's best healthcare providers and Cleveland Clinic's unique model of care, reducing their need to travel abroad for treatment.