Description

At ZEISS Extended Reality (XRX), a newly established global Strategic Business Unit in the scale-up phase, we are dedicated to innovation and excellence. Our goal is to deliver cutting-edge XR vision correction and optical systems to consumers around the world, ensuring we are the preferred partner in the XR market. We empower our customers and individuals with solutions that enhance productivity and change the way we work and live.

The Senior Project Manager - Retail Operations holds global accountability for the design, governance, and continuous evolution of a compliant, scalable, and increasingly automated order entry processing incl. prescription validation framework within XRX Business Unit.

The role combines strategic governance architecture with structured operational oversight of respective service center execution. It ensures regulatory integrity, system robustness, and consistent global execution standards.

Your role

• Own global order entry process for D2C and B2B, including prescription validation, escalation, compliance, and governance framework

• Lead global service center performance: capacity planning, SLA monitoring, quality, productivity, and efficiency improvements aligned with growth and automation

• Design and govern automation roadmap and workflow architecture, translating business rules into scalable, auditable systems with IT and Regulatory

• Drive cross-functional governance and prioritization with Process Owners, IT, Compliance, Data Protection, and Commercial to manage risks and system enhancements

• Manage senior B2B customer engagement on prescription validation, aligning solutions with governance, strategy, and budget

• Own global KPI framework for prescription validation, defining reporting standards and enabling data-driven decisions across regions

• Lead end-to-end customer solution development: analyze needs, define requirements, coordinate IT/operations, and ensure quality, timeline, and budget adherence

Your profile

• Degree in Business, Engineering, Information Systems, or related discipline

• Extensive experience consulting, product/process excellence, transformation, or regulated environments

• Proven track record leading cross-functional initiatives involving IT, Operations, Compliance, and delivering end-to-end IT-enabled process solutions

• Experience in healthcare or regulated industries, with AI-driven process models considered a strong plus

• Skilled in structuring complex customer requirements into scalable process and IT solutions, and working in agile software/system development environments

• Strong governance mindset with ability to design scalable operating models, KPIs, and control mechanisms

• Demonstrated ability to align cross-functional stakeholders (IT, Operations, Commercial, Regulatory) and drive performance, capacity alignment, and efficiency improvements

• Fluent in English with willingness to travel

Rooted in the ZEISS culture, we prioritize collaboration, integrity, ambition, and an entrepreneurial growth mindset, all supported by a commitment to continuous learning. We foster an inclusive environment where diverse perspectives and performance are valued and important to our success. Our teams are encouraged to grow both personally and professionally. At XRX, we offer competitive compensation packages and benefits, and ample opportunities for professional development. Join us and be part of a team that champions innovation, collaboration, and excellence.

Your ZEISS Recruiting Team:
Ronan McHugh